Privacy Policy
Last updated: July 20, 2026
1. Overview
This Privacy Policy explains how Mulch ("we," "us," or "our") collects, uses, and shares information when you use our service or website. This is a template and should be reviewed by legal counsel before publishing.
2. Information We Collect
We collect information you provide directly (name, business name, email, phone number, billing details), information generated by using the service (call recordings, transcripts, text messages, calendar events, lead metadata), and technical information (device, browser, IP address, usage logs).
3. How We Use Information
We use information to operate and improve the service, respond to and book leads on your behalf, provide support, bill you, prevent fraud and abuse, comply with legal obligations, and communicate with you about the service.
4. Sharing
We share information with service providers who help us run Mulch (hosting, telephony, AI, analytics, payments) under confidentiality obligations; with you and users you authorize; and when required by law, subpoena, or to protect rights and safety. We do not sell your personal information.
5. Call & Message Recording
Mulch answers and sends messages on your behalf. Calls and messages may be recorded and transcribed for quality, training, and service delivery. You are responsible for making any disclosures your jurisdiction requires for two-party consent.
6. Data Retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account data as described below.
7. Security
We use administrative, technical, and physical safeguards designed to protect information. No system is perfectly secure; we cannot guarantee absolute security.
8. Your Rights
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to certain processing. To exercise these rights, contact us at the email below.
9. Children
Mulch is not directed to children under 13, and we do not knowingly collect personal information from them.
10. Changes
We may update this Policy from time to time. Material changes will be posted here with an updated date.
11. Contact
Questions or requests? Email us at hello@getmulch.xyz.